By using our website, you agree to be bound by Official Clothing's Terms & Conditions, as stated below.
UK DELIVERY OPTIONS
We currently offer free delivery to the U.K. Free delivery using this option takes 2-3 working days. If you would like your order sooner then we also offer a next working day delivery at a cost of £6.95. This option is available for orders placed before 12pm Monday - Friday. If you have not received your delivery within 3 working days, please contact us via our Contact page and we will get back to you within 24 hours.
Deliveries to Northern Ireland, the Highlands and Islands and AB postcodes will take longer to arrive. Deliveries to the Highlands and Islands will be delivered within 5 working days after purchase.
Once an order has been placed we will send you an email advising when you will receive your order depending on the delivery method selected by you at check out.
INTERNATIONAL DELIVERY OPTIONS
We currently offer both standard and express delivery to all countries outside of the UK. Standard delivery can take up to 5 working days. Our couriers typically deliver Monday to Friday, 8am - 7pm. Please note Saturday and Sunday are not classed as working days for standard deliveries.
Contract for the Supply of Products or Services
When you place an order on our website we shall email you an acknowledgement. Our acceptance of an order does not take place until dispatch of the order, at which point the purchase contract will be made and you will be charged.
Once you have checked out and your order has been confirmed you will not be able to make any changes to your order so please make sure that everything is correct before clicking the confirm button.
Any discounts triggered by the entry of a promotional code will not be applied until the order is accepted but will be detailed on the invoice.
We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following:
If there are any problems with your order we shall contact you. We reserve the right to reject any offer to purchase by you at any time.
We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.
Customer Login
Customers who register with our website will be issued with a login name and password. This is to be used by the registered customer only and is not to be used by a third party. If the login name and password given to a wholesaler is used by another person, their account will be closed and they will no longer be allowed to access the website. This is to ensure customer safety and privacy.
Price and availability
We accept American Express, Visa, Visa Delta, Visa Electron, Maestro and MasterCard.
If you have paid on your debit, credit or charge card you will only be charged once the goods have been dispatched to the delivery address. We will email you to confirm dispatch.
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the check-out stage.
All prices are inclusive of VAT (where applicable) at the rate appropriate to the country of receipt, where within the EU, and are correct at the time of entering the information on to the system. The total cost of the order is the price of the products ordered plus the delivery charge.
Further information for overseas customers
The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit or debit card company. Customers outside the United Kingdom will also be liable for any customs/import duty, quotas, permits, product restrictions and other local requirements. These charges must be paid by the recipient of the parcel. Customs policies vary widely from country to country, therefore you are advised to check the latest applicable local requirements in your country before placing an order.
Returns
We guarantee to refund any item you are not completely happy with when you return it to us in saleable condition within 7 days of receipt. Refunds will be credited to your original method of payment. If the item you are returning is not faulty, we will refund your credit card and will deduct the cost of postage and packing if the order was sent using our Free delivery option. If you paid for delivery and the item is again not faulty, we will refund your credit card and deduct the amount paid for delivery.
All products to be returned must be carefully repackaged in their original packing. Refunds will be credited to your original method of payment. In the interests of hygiene we do not offer refunds on clothes that have been worn.
Product Information
We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.
All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are UK sizes. Please refer to the size guide for clarification.
We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.
Prices are subject to change without notice. Prices are inclusive of VAT (where applicable).
Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.
Site Information
Official Clothing is providing this site and its contents on an "as is" basis and makes no representations or warranties of any kind with respect to this site or its contents. Official Clothing disclaims all such representations and warranties, including for example warranties of merchantability and fitness for a particular purpose. In addition, Official Clothing does not represent or warrant that the information accessible via this site is accurate, complete or current.
Limitation of Liability
Except as specifically stated on this site, neither Official Clothing nor any of its directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.
Illegal Acts
It is a crime to use a false name or a known invalid credit card to order. Anyone caught willfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law. We track the electronic 'fingerprints' of every order placed on this website to enable us and all legitimate crime prevention and prosecution authorities to trace individual users engaging in criminal activities on our website.
Changes in Terms
Official Clothing reserves the right to modify these terms at any time without prior notice. Any modification of these terms will be deemed to be effective from the date and time of posting on the Official Clothing web site.
